Registered license not recognized after reinstalling network adapters

Today on starting FEATool the splash screen appeared.


I took the "Accept" path but was halted later when I attempted to execute a command that required a license...hmmm

I restarted FEATool a second time and selected "License", entered my registration token and got:



Have I been a bad boy?

:-)
-Randal

PS  I had to reinstall my network adapter drivers.  Could this have done me in?

Registration tokens are used to generate a license file for a specific user and system, and will only work one time each.

The following issues can interfere with validation of an existing license:

- Changing system configuration
- Changing user name/path
- Moving/deleting/renaming user directory
- Moving/deleting/renaming app directory with "license.dat" file (shown as "User Path" when selecting "System Info..." from the "Help" menu in the FEATool GUI)

Precise Simulation wrote

Registration tokens are used to generate a license file for a specific user and system, and will only work one time each.

The following issues can interfere with validation of an existing license:

- Changing system configuration
- Changing user name/path
- Moving/deleting/renaming user directory
- Moving/deleting/renaming app directory with "license.dat" file (shown as "User Path" when selecting "System Info..." from the "Help" menu in the FEATool GUI)

Thanks for the reply.

I am still not sure what could be the problem.

License file seems to be located as expected at "User Path":



System Info:

           App Id: FEATool Multiphysics
      App Version: 1.12.3 Build 20.06.157
      App License: 09A0B9MAD187QD8UW1612
         App Path: C:\Users\Randal\AppData\Roaming\MathWorks\MATLAB Add-Ons\Apps\FEAToolMultiphysics
        User Path: C:\Users\Randal\Documents\MATLAB\.featool
          Runtime: MATLAB 9.8.0.1359463 (R2020a) Update 1
           System: PCWIN64-L
               OS: Microsoft Windows [Version 6.1.7601]
               Id: 78E400C3F659
              Cpu: Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz
     Geom Engine2: built-in
     Geom Engine3: geomtool
     Geom Binary3: C:\Users\Randal\AppData\Roaming\MathWorks\MATLAB Add-Ons\Apps\FEAToolMultiphysics\bin\geomtool.exe
    Geom Version3: 1.0.0
      Gmsh Binary: C:\Users\Randal\Documents\MATLAB\.featool\gmsh.exe
     Gmsh Version: 4.3.0
  Triangle Binary: C:\Users\Randal\Documents\MATLAB\.featool\triangle.exe
   FEniCS Version: Not found
         OpenFOAM: Not found
       SU2 Binary: C:\Users\Randal\AppData\Roaming\MathWorks\MATLAB Add-Ons\Apps\FEAToolMultiphysics\lib\su2\SU2_CFD.exe
      SU2 Version: Unknown

Is reinstalling network drivers considered "Changing system configuration"?

Kind regards,
-Randal

randress wrote

Is reinstalling network drivers considered "Changing system configuration"?

Yes it is, hence I sent you a private message with a new registration token. Please check your email to see that you received it.

Precise Simulation wrote

randress wrote

Is reinstalling network drivers considered "Changing system configuration"?

Yes it is, hence I sent you a private message with a new registration token. Please check your email to see that you received it.

I have been checking my email but nothing yet.  

By the way,  even though I had checked the "Alert me by email ..." box, I did not receive an email when you posted your original response nor when I posted mine.

How can we verify the email address?

-randal

I have just changed my email address in my forum account information in case there is a problem with the other one...

Could you please resend the license information?

Thanks,
Randal

Thanks for you patience and persistence. Problem was due to my email. Corrected now. All registered and running again :-)
Kind regards,
Randal